Last updated: 12 October 2026
This Refund Policy applies to subscriptions and one-time setup fees purchased through Axymis. All payments are processed by our Merchant of Record.
Where a free trial is offered, no payment is collected until the trial ends. Cancel before the end of the trial to avoid charges.
Monthly subscriptions are billed in advance. You may cancel at any time. Cancellation takes effect at the end of the current billing period. We do not provide partial refunds for unused portions of a month.
One-time setup fees cover account provisioning, configuration, and onboarding. These fees are non-refundable once the setup has been initiated.
We will issue a refund in the following cases:
Send an email to billing@axymis.com with:
We aim to respond within 5 business days.
If you initiate a chargeback without contacting us first, we may suspend your account pending resolution.
Refunds are processed in the original currency. Exchange rate differences and third-party fees are not refundable.
For refund questions: billing@axymis.com.